1. Agreement
These Terms of Use (“Terms”) govern access to and use of the Care Circles web application and related marketing pages (the “Service”) operated by [Legal entity name — TODO] (“we”, “us”). By creating an account, accepting an invite, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Our handling of personal data is described in the Privacy Policy. In case of conflict on privacy matters, the Privacy Policy (once legally reviewed) and applicable data-protection law prevail for those topics.
2. What Care Circles is (and is not)
Care Circles helps informal care networks coordinate day-to-day support around a patient at home — membership, tasks, routines, schedules, messages, and (when connected) wellbeing / device signals via SentraCare.
The Service is not a substitute for emergency services, clinical diagnosis, treatment, or professional medical advice. In an emergency, contact local emergency services immediately. Device alarms and sensor summaries are assistive coordination tools and may be delayed, incomplete, or unavailable.
3. Eligibility and accounts
- You must be at least 18 years old (or the age of legal capacity in your jurisdiction) to create an account or accept an invite.
- You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account, except where caused by our failure to apply reasonable security measures.
- The Main caregiver (organizer) is responsible for inviting only appropriate members and for configuring circle settings diligently.
- We may suspend or terminate accounts that violate these Terms, create security risk, or are inactive for an extended period [inactivity policy — TODO].
4. Care Circles, invites, and shared content
When you join or create a circle, other members may see information you contribute according to role-based permissions. You warrant that you have a lawful basis and appropriate authority to share information about yourself and, where applicable, about the patient (including any consent required under privacy law).
You retain rights in content you submit, and grant us a limited license to host, process, and display that content solely to operate the Service. You must not upload unlawful, infringing, or harmful content.
5. Acceptable use
You agree not to:
- Use the Service for unlawful purposes, harassment, or to endanger any person;
- Attempt to gain unauthorized access to systems, accounts, or data;
- Interfere with Service integrity or security (e.g. malware, overload, scraping beyond permitted interfaces);
- Misrepresent your identity or relationship to a patient;
- Use the Service to store or transmit content you are not entitled to share under applicable law or professional duties;
- Reverse engineer the Service except to the extent such restriction is prohibited by mandatory law.
6. Third-party services and devices
The Service may integrate with SentraCare platform components, gateways, sensors, and other third-party services. Those components may be subject to additional terms. We are not responsible for third-party networks, device hardware failures, or services we do not control, except as required by mandatory law.
7. Fees (placeholder)
Pricing, trials, and paid plans — if any — will be described at checkout or in an order form. [Commercial terms — TODO]. Local demo builds are provided without charge for development and evaluation only.
8. Intellectual property
The Service, including software, branding, and documentation, is owned by [Legal entity name — TODO] or its licensors. Except for the limited right to use the Service under these Terms, no rights are granted. SentraCare and Care Circles names and marks are placeholders for brand owners’ rights pending production branding confirmation.
9. Disclaimer of warranties
To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, or that alarms, messages, or wellbeing signals will be timely or complete.
Nothing in these Terms excludes mandatory consumer rights that cannot be limited under Dutch or EU law.
10. Limitation of liability
To the maximum extent permitted by mandatory law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from use of the Service.
Our aggregate liability arising out of or relating to the Service in any twelve-month period shall not exceed the greater of (a) the amounts you paid us for the Service in that period, or (b) [liability cap amount — TODO, e.g. EUR 100 for free evaluation use].
These limitations do not apply to liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.
11. Indemnity (placeholder)
You agree to indemnify us against claims arising from your misuse of the Service, your violation of these Terms, or your unlawful sharing of third-party personal data, except to the extent caused by our willful misconduct or gross negligence. [Indemnity scope — TODO legal review]
12. Suspension and termination
You may stop using the Service at any time and may request account deletion via in-product settings or [Contact email — TODO]. We may suspend or terminate access for breach, legal risk, or service discontinuation with reasonable notice where practicable. Provisions that by nature should survive (liability, IP, governing law) will survive termination.
13. Changes to the Terms
We may update these Terms. For material changes, we will provide notice through the Service or by email where appropriate, and may require renewed acceptance. Continued use after the effective date constitutes acceptance, except where mandatory law requires a different process.
14. Governing law and disputes
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules, except that mandatory consumer protections of your habitual residence in the EU/EEA remain available.
Courts of [Forum city — TODO, e.g. Amsterdam] shall have exclusive jurisdiction, subject to mandatory consumer venue rights. Parties may first attempt good-faith resolution via [Contact email — TODO].
15. Contact
Legal / terms questions: [Contact email — TODO]
Entity: [Legal entity name — TODO]
Address: [Registered address — TODO]